12 Green Acres privacy statement


We will respect your privacy!

12 Green Acres are strongly committed to protecting the privacy of our customers. We do not request your consent to share your personal details with third parties who buy customer lists because we have no intention to ever sell, rent or loan to any third party any information from which our customers may be identified. The only circumstances when we may provide details, identifiable to you, to third parties are where we are required to do so by law, in order to administer your order (see section on Payment Details below), where necessary to safeguard the proper operation of our systems and where required for business succession reasons.

We will hold your details on our internal system . We do our best to ensure the security of your details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss.

Your personal details will not be used in ways to which you have not consented.

It is possible to view our site without providing any personal details. However, without registering your details you will not be able to order on line.

Use of information

We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, address, telephone number and payment details.

We will use this information to process your order and payment.

We may also review the products you buy to enable us to give you information about products and services that you may be interested in.

Contacting you

We may occasionally need to contact you to enable us to fulfil your order correctly. For example, if an item you have ordered is unavailable or if your delivery day needs to be changed, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email. If you have told us that you would prefer us to use a particular form of contact, we will endeavour to do so. You can update your preferred form of contact by viewing the contact details section of ‘my account’ when you are logged into our website.

From time to time, we may also send you a letter telling you about new products or special offers which we believe may interest you. In future, we will also offer an email update service and a text message update service. We will not send you any non-administrative emails or text messages unless you specifically request them. You can update your preferences in this respect on the contact details section of ‘my account’ when you are logged into our website, or by contacting our office.

If you cancel your account with us, we may archive your address and occasionally send you communications inviting you to try us again. You can remove yourself from our mailing list at any time by contacting our office (contact details are given on the contact page of our website).

Payment Details

Your payment details, credit card numbers etc. will remain within the operational system at 12 Green Acres. They will be processed using a system using up to date security technology supported by our bank Beyond this, they will never be shared with any third party except in the limited circumstances explained above.

We will never email you asking you for your payment details; please be wary of fraudulent requests for your card details via this route.


12 Green Acres use a feature of your Internet Web Browser called a 'Cookie' on our site. A Cookie is a file that your Web Browser places on your computer's hard disc which allows us to help you get the best out of your visit to the site.

We offer you the option of automatic login to our system, which means that our system will recognise you and will log you in automatically when you access the site from your usual computer. This service works by using Cookies. The auto-login service is provided at your own risk: please do not enable auto login if you are using a shared computer. The basket service on the website also uses Cookies to remember the products you want to order until you log on or create an account, when the order can be added to your account. There will not be any personally identifiable information in the Cookie when an anonymous user browses the website and orders things from the catalogue. Use of the auto login stores your account number and username in the Cookie, and your password will be stored there in an encrypted form. The 12 Green Acres Cookie will remain on your hard disk indefinitely.

If you prevent us from placing Cookies on your computer during your visit, then the automatic logon will not work.
Please note that we do not use Cookies to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.

Links to other sites

Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by 12 Green Acres, you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.

Your rights

We are registered under the Data Protection Act 1998 and comply with the Act in our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

During any on line session you will be able to see and amend the details you have provided on line by clicking on ‘My Account' or on ‘Logged on:…’.

The full history of your orders with 12 Green Acres is not available on line as it would slow the website down too much. If you would like a full statement of your transactions with us, we will happily post this to you free of charge. You can request a statement, or request access to any additional information held about you, from us by contacting us: details are provided on the contact page of our website.

Changes to this statement

From time to time it may be necessary for us to update this Privacy Statement. We will notify you of any such changes by posting them on the 12 Green Acres website.